We want to make your shopping experience as smooth as possible. Below are the essential details regarding our shipping process, policies, and how to handle any potential issues.
Where We Ship
The specific delivery timeframe for our products depends on your geographic location. Due to customs procedures and local regulations, delivery times for certain regions may be extended. To avoid delivery delays, please ensure that the shipping address you provide is accurate and complete. If your shipping address falls outside our standard delivery coverage area, we will notify you in advance of any potential restrictions or delays before processing your order.
Shipping Methods & Timeframes
After your order is placed and processed, we’ll ship it based on the method you choose during checkout. Our shipping methods include:
- Standard Shipping: 10–20 days
- Express Shipping: 6–14 days
- VIP Shipping (Premium Service): 3–10 days (if available in your region)
Please note that these are estimated delivery times and may be affected by unforeseen circumstances such as customs or weather delays.
We also offer free standard shipping on orders over $79, so be sure to take advantage of this offer when you shop with us.
Order Processing
We’ll begin processing your order immediately after you confirm it. This includes verifying the information, checking product quality, and preparing your items for shipment. Most orders are processed within 1–2 business days. Once your order is ready for shipment, you will receive a tracking number to monitor your package in real time.
Customs, Duties, and Taxes
For international orders, you may be required to pay customs duties, taxes, or additional import fees upon arrival. These charges are the responsibility of the recipient and are not included in the shipping fee. Before your order ships, please check with your local customs office for any import requirements or fees. Failure to clear customs may result in the package being delayed or returned to us.
Tracking Your Package
Once your order has shipped, we’ll send you an email with the tracking information so you can track your parcel. If you don’t see an email with tracking, please check your spam folder or contact us for assistance. If you encounter any issues with your tracking number or delivery, feel free to reach out to us directly.
Cancellations & Returns
Order Cancellations:
You can cancel your order before it ships for a full refund. Unfortunately, once your order is dispatched, we cannot cancel it.
Returns:
We accept returns within 7 days of receipt, as long as the product is unused and in its original packaging. To start a return, please reach out to us at marketrd@durablee.com. We’ll guide you through the process.
Refunds:
Once we receive and process your return, we’ll issue a refund to the original payment method. Please allow a few business days for the refund to appear in your account.
Delivery Issues
If you’re not home at the time of delivery, the courier will typically leave a notice with instructions on how to pick up your package. In cases of undelivered packages or unclaimed parcels due to customs or delivery issues, we are unable to provide refunds or replacements.
Please Note:
- Shipping Times Are Estimates: While we do our best to meet delivery expectations, please note that all shipping times are estimates and may be impacted by factors like customs, holidays, or unforeseen delays.
- Undeliverable Packages: If the package is returned to us because of an incorrect address or failure to collect it, we may ask for additional shipping fees for re-delivery.
By placing an order, you acknowledge and accept these shipping terms. For further assistance, please contact our customer support team at marketrd@durablee.com.